Effective Date: 7 October 2025
Last Updated: 7 October 2025

Thank you for choosing Roqr (“we”, “us”, or “our”).
Your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website, app, and related services (“Services”).

By using Roqr, you agree to this Privacy Policy and consent to our use of your information as described here.

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1. Information We Collect

We collect the following types of information:

a. Information You Provide

• Account details: Name, email address, and password when you register.

• Payment details: Billing information (handled securely by our payment provider, e.g. Stripe).

• Content: URLs, images, text, or other data you link or upload for your QR codes.

• Support communications: Messages, requests, or feedback you send to us.

b. Information Collected Automatically

• Usage data: IP address, browser type, device type, operating system, and time zone.

• Analytics: QR code scan counts, location of scans (approximate region), device used, and time of scan.

• Cookies and tracking: We use cookies and similar technologies to maintain sessions, remember preferences, and analyze usage patterns.

c. Information from Third Parties

• Payment and subscription information from payment processors.

• Analytics and performance data from integrated tools (e.g. Google Analytics).

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2. How We Use Your Information

We use your information to:

• Provide, maintain, and improve our Services.

• Generate and manage your QR codes and related analytics.

• Communicate with you (e.g., account notices, updates, support).

• Process billing and subscription payments.

• Monitor usage to prevent abuse, fraud, or technical issues.

• Personalize the user experience and improve platform performance.

• Comply with legal and regulatory obligations.

We will not sell or rent your personal data to anyone.

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3. Legal Basis for Processing (for EU/UK Users)

Under the GDPR, we process your personal information based on one or more of the following grounds:

• Performance of a contract: To deliver the Services you requested.

• Consent: When you’ve agreed to receive marketing or optional features.

• Legitimate interests: To improve security, analytics, and service functionality.

• Legal obligation: To comply with applicable laws.

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4. How We Share Information

We only share your information with:

• Service providers who help us operate the platform (hosting, payments, analytics).

• Legal authorities if required by law or to protect our rights, users, or property.

• Business partners or acquirers in the event of a merger, acquisition, or sale (with notice provided).

All partners and providers are required to keep your data confidential and use it only for agreed purposes.

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5. Data Storage and Transfers

Your data is stored on secure servers, which may be located outside your country of residence.
We take reasonable steps to ensure that any data transferred internationally is handled in compliance with privacy laws, including the GDPR.

All sensitive data (e.g., passwords, payment tokens) is encrypted in transit and at rest.

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6. Data Retention

We retain personal information only as long as necessary for:

• Providing and improving our Services,

• Meeting legal and accounting requirements, and

• Resolving disputes.

If you delete your account, we remove or anonymize your data within a reasonable timeframe, except where retention is required by law.

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7. Your Rights

Depending on your location, you may have the right to:

• Access, correct, or delete your personal data.

• Withdraw consent for marketing communications.

• Object to or restrict processing of your data.

• Request a copy of your information (data portability).

• Lodge a complaint with your local data protection authority.

To exercise these rights, please contact us at [Support Email].

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8. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Keep you logged in,

• Remember preferences, and

• Analyze traffic and usage trends.

You can manage cookie preferences through your browser settings. Disabling cookies may affect some features of the Service.

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9. Data Security

We take security seriously and implement reasonable technical and organizational measures to protect your data, including:

• HTTPS encryption for all traffic,

• Secure password hashing,

• Access controls for sensitive systems, and

• Regular monitoring for unauthorized activity.

Despite our efforts, no online service is completely secure. You use the Services at your own risk.

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10. Children’s Privacy

Our Services are not directed at individuals under 18 years old.
We do not knowingly collect data from minors. If you believe a minor has provided personal information, please contact us so we can delete it.

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11. Changes to This Policy

We may update this Privacy Policy periodically to reflect new laws, technologies, or platform changes.
If we make material changes, we’ll notify users by email or a notice on our website.
The “Last Updated” date at the top of this page shows when this policy was most recently revised.

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12. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

📧 This email address is being protected from spambots. You need JavaScript enabled to view it.
🏢 RoQR

Details

Category: Compliance

Published: 07 October 2025

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